Refund and Returns Policy

Effective Date: 2025/02/22

1. Introduction
At Top Scalp, we are committed to your satisfaction. This Refund and Returns Policy outlines the procedures and conditions for returns, refunds, and cancellations related to hair products purchased on our website and hair treatment appointments booked through our system.

2. Refunds and Returns for Hair Products

• Eligibility:
  • You may request a return or refund for hair products within 14 days from the date of delivery.
  • To be eligible, the product must be unused, unopened (if applicable), and in its original packaging.
• Defective or Damaged Items:
  • If you receive a defective or damaged product, please contact us immediately with details and, if possible, photos of the issue.
  • We will either replace the item at no additional cost or issue a full refund, including any applicable shipping fees.
• Return Process:
  • To initiate a return, please contact our Customer Support at info@topscalp.ca with your order number and reason for return.
  • We will provide you with instructions on how to return the product.
  • Please note that you may be responsible for return shipping costs unless the return is due to a defective or incorrect item.
• Refund Process:
  • Once we receive and inspect the returned product, we will notify you of the approval or rejection of your refund.
  • If approved, your refund will be processed to the original method of payment within 7-10 business days.
  • Shipping costs are non-refundable unless the item received was defective or incorrect.

3. Appointment Cancellations and Refunds for Hair Treatment Services

• Cancellation Policy:
  • Cancellations for hair treatment appointments must be made at least 24 hours in advance to qualify for a full refund or rescheduling.
  • Cancellations made less than 24 hours before the scheduled appointment or no-shows may not be eligible for a refund.
• Refund Process for Services:
  • To cancel or reschedule an appointment, please contact our Customer Support at [email protected] or use the cancellation option in your booking confirmation email.
  • If your cancellation meets the required notice period, we will process a full refund to your original payment method, or alternatively, offer a reschedule at your convenience.

4. Non-Returnable Items

• Certain items, such as gift cards, downloadable content, or final sale products (if applicable), are not eligible for return or refund.
• For services that have been fully rendered, refunds will not be available.

5. How to Initiate a Return or Cancellation

• For Hair Products:
  • Contact us at info@topscalp.ca with your order number, product details, and reason for the return.
  • Follow the return instructions provided by our support team.
• For Appointments:
  • Use the cancellation option provided in your booking confirmation or contact us directly at info@topscalp.ca with your appointment details.

6. Contact Us
If you have any questions or need further assistance regarding our Refund and Returns Policy, please contact us at:
Email: [email protected]

7. Policy Updates
Top Scalp reserves the right to modify or update this Refund and Returns Policy at any time. Any changes will be effective immediately upon posting on our website. We encourage you to review this policy periodically to stay informed of any updates.